By booking a driver or using any service through Book Your Driver, you agree to the following terms and conditions. Please read them carefully before using our services.

1. Service Scope

Book Your Driver provides driver-on-demand services, including temporary, permanent, valet, and outstation driver support. The service is intended for customers who wish to hire a professional driver for personal or business use using their own vehicle.

2. Booking Confirmation

  • All bookings must be made via call, WhatsApp, or through our website.
  • A confirmation will be sent within 10 minutes of your request.
  • The driver will contact you directly before arrival.

3. Pricing & Charges

  • Local bookings start at ₹399 for 4 hours.
  • Outstation and other services are charged as per the rate card shared with you.
  • Night charges apply from 10 PM to 6 AM.
  • Any additional hours, kilometers, or waiting time will be chargeable.
  • Prices are subject to change without prior notice but will be clearly communicated at the time of booking.

4. Payments

  • Payments can be made via cash, UPI (PhonePe, GPay, PayTM), bank transfer, or PayPal.
  • Full payment must be made immediately after the trip ends unless agreed otherwise.
  • We do not store any payment details.

5. Cancellations & Refunds

  • If you cancel the booking less than 1 hour before the driver’s scheduled reporting time, a cancellation fee may apply.
  • If the driver cancels or does not show up, we will make our best effort to arrange a replacement or issue a full refund.

6. Customer Responsibilities

  • Customers must provide a valid, roadworthy vehicle with all documents (insurance, registration, etc.) up to date.
  • Fuel, tolls, parking, and fines (if any) are the customer’s responsibility.
  • The customer must treat the driver with respect and provide a safe working environment.

7. Driver Conduct

  • All drivers are background-verified and trained.
  • If a customer experiences misconduct or unprofessional behavior, it must be reported immediately.
  • We reserve the right to take action against the driver, including suspension or termination.

8. Liability

  • Book Your Driver is a driver service facilitator. We do not own the vehicles and are not responsible for vehicle condition, damage, theft, or mechanical issues.
  • We are not liable for any accidents, legal violations, or third-party claims during the trip.
  • Customers are advised to ensure their vehicle is properly insured.

9. Safety & Compliance

  • Drivers follow all traffic rules and operate only under the customer’s instructions.
  • The driver has the right to deny service if the vehicle is unsafe or the customer behaves inappropriately.
  • Emergency incidents will be escalated to authorities if needed.

10. Changes to Service or Terms

We may update service terms, pricing, or policies without prior notice. Changes will be posted on our website and will take effect immediately upon publication.

11. Disputes

Any disputes related to our service will be handled in good faith. If a resolution is not found, the matter will be subject to the jurisdiction of courts located in Maharashtra, India.

12. Contact Us

For questions or concerns related to our terms, please contact:

📞 +91-9821091191
📧 info@bookyourdriver.in
📍 Opposite Railway Station, Office No. 106, 1st Floor, K Palace, Maharashtra 400612